Call 09022024-#0 999 Call Operator #1

Transcription of call as follows:

Emergency, which service?

What a fantastically good question.

Police, ambulance or fire?

Well no-one’s on fire, so probably not that one. Although they also do rescue, don’t they. And this poor fellow really would benefit from a bit of rescuing right now.

Sir, describe the situation and I can transfer you as appropriate.

Hang on, I’ll ask him. What do we think? Police or ambulance?
(pained and mumbling) …help…

Sir? Sir, are you in danger?

You’ll have to forgive him, he’s full of needles at the moment, you see.

Sir, can I please have your location?

Oh, I thought you got it automatically?

Not on mobile, so –

Wonderful! I have longer than I thought. In that case, we’ll have a little natter at our end, and call you back once we come to a decision about which service!

Sir, don’t hang up –

[SCREAM]

Call ends.

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Lambeth Contact Centre